On-Site Maintenance Services

Reduce unnecessary IT overheads, allow your IT professionals to focus on your core competencies and generating revenue streams, by having NCSS partner with you to provide IT support when and as required.

Onsite maintenance

Why NCSS Solutions ? - NCSS has a proud history of providing industry certified IT support throughout Australia, New Zealand, parts of the UK and Tanzania. This history has enabled NCSS to hone processes and create proven solutions that are now available to customers.

The NCSS heritage is built upon the back-bone of our on-site field and maintenance support services, with over 20 years experience in servicing the Australian IT marketplace. Our customers are supported by 24x7x365 coverage across Australia and New Zealand made up of 180 directly employed staff and some 250 service agents. We service some 12,000 support calls per month. Ensuring our customer commitments are met and their down time reduced, we have a team of professional Service Delivery Managers who are the customer advocates within the NCSS operation.

How can NCSS Help ? - The combination of NCSS's call management, in-house reporting, application design & support, logistics, project management and field services teams provide the expertise, tools & infrastructure & flexibility to tailor a NCSS Support solution to meet customer requirements. We partner with our clients to design support solutions that focus on enabling our clients to get on with managing their core business and leave the IT support challenges to us. NCSS currently delivers premium services to a large customer base including such corporate accounts :

  • Tabcorp
  • Hewlett Packard
  • Sky Racing
  • Cole's Express
  • Telstra
  • Apple
  • Australia Post
  • Harvey Norman
  • Network Gaming
  • Tote Tasmania
  • UXC

For more details click here to open &/or download PDF brochure - including specific maintenance details and customer testimonials.