News
After a year of trials and country
process development, NCSS commenced the roll-out of service to ATM
products on behalf of it's customer NCR. NCR recognised NCSS'
expertise in controlling large Australia wide service requirements
and chose NCSS as part of it's transitioning plan for customers
coming over to NCR products and service.
The service commenced
in July 2007 and offers complementary service delivery for NCR in a
multi vendor installation.
Addressing the move into the new
business area, Karl Procter, the Chairman of NCSS, said "The
relationship with NCR is not a new one but after losing business that
we had with NCR for six years during the 1990's we are very pleased
to re-establish that relationship once again.
NCR is overwhelmingly
the pre-eminent supplier in the ATM arena and it is a privilege to be
selected as the partner destined to work with them refining
responsive service for the future. This initial engagement for around
700+ machines is a significant contract and reflects the level of
confidence NCR has in the partnership with NCSS."
[30th November 2006] Apple and NCSS promote a new service for Desktop and Laptop products
Apple and NCSS announce an extension of the Apple Service Network with the approval of four main NCSS Service Centers In Sydney, Melbourne, Canberra and Brisbane as Apple Authorised Service Providers. The extensive investment in training in Apple support enhances that currently offered by Apple and well as offering users a "one stor shop" for the major tier one PC and Laptop Suppliers.
Utilising a combination of On site and bench repair, NCSS has also brought a Pick Up Repair and Return (PURR) service to the Apple service channel.
The next extension of the service delivery mechanism is the direct support in selected regional areas. The first five will have completed training and setup by the first quarter of 2007.
NCSS Comment:
"The addition of an Apple alliance completes the void left for clients that already utilise NCSS services but also have a substantial investment outside the WinTel environment".
[31st January 2007] MM iPod rollout regarded as success by DSE
MM iPod rollout regarded as the "right direction" for Apple service. After a partial rollout of 40 trial sites by Dick Smith, comments by the retailer's sales staff indicated that Apple's addressing of the Point of Sale returns process for warranty items is definitely on target.
The service is contracted to NCSS to deliver web based systems that interface to freight companies and NCSS' Catalyst2 systems. NCSS is responsible for screening and replacing client's units with refurbished units as necessary.
The model is regarded by NCSS as a future direction in warranty support via the Mass Merchant portal.
[9th September 2007] Linux in Tanzania - NCSS offers support
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The challenge for developing economies in Africa are manifest, the ability to join the developed world in IT use and skills is one of the most challenging. Not only is restricted capital a challenge but also the development and maintenance of skills required to implement and subsequently support technology is even greater.
Becoming aware of this challenge during 2006, NCSS believed that there was an opportunity to reduce capital requirements for software by utilising Linux and thereby replacing software importation costs. A significant saving for the economies such as Tanzania, however the question of where and how the skills would come from was the initial question.
NCSS, of course is one of the few commercial users of Linux on a company wide basis in Australia and indeed offers the opportunity for establishing training not only in Linux but also in commercial appliaction of the professional environment surrounding it's use. NCSS worked in conjunction with the authorities in Tanzania and two candidates arrived in August 2007.
A six month schedule for the two candidates has been proscribed that will, in conjunction with NCSS assistance, see them develop the fundamental skills of selling the concept of Linux, the capacity to install and support Linux users as well as the supporting software (Catalyst 3) that will allow them to conduct support operations throughout Tanzania.
NCSS Comment:
The company is privileged to be able to put to good use its skills and develop a support network for an emerging economy in Africa. We believe that the scope for the small team is enormous and they can provide significant benefits to the people and economy of Tanzania with continued support from NCSS and other Australian businesses.
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