NCSS and its Market

Today, more often than not, we hear suppliers and the trade press indicating that survival in the computer industry in these times of precise margins is dependent upon the focus of an organisation.

The term focus becomes more important as businesses distribute applications and databases over a wide geographic area, such as networks spanning Australia . The ability and confidence of sales and support organisations in addressing warranty and hardware maintenance issues in these instances is truly tested.

In the recent past, hardware manufacturers have required of their sales organisations and partners to establish a hardware maintenance and support facility as part of their commitment to the sales channel agreement. In an increasingly demanding economic climate, more and more distributors, wholesalers, and vertical application developers are recognising the need to form strategic allegiances with third-party maintenance providers such as NCSS. NCSS’ specialised skills and facilities offer an affordable maintenance solution at a competitive price. In this economically rational business community, NCSS is at the forefront as one of Australia 's leading maintenance suppliers.

NCSS concentrates its investments in infrastructure facilities, software and process development, and ever-expanding service qualification, providing an infrastructure impossible to match by all but the most well-heeled hardware vendors and sales organisations.

The scope of business development in Australia over the past ten years has necessitated the development of a centrally coordinated service agent base of over a hundred agencies nationwide. In order to secure flawless operation of this infrastructure, NCSS develops potent software solutions (such as "Catalyst 3"® CRM) in-house, alleviating the delays and inconsistencies of third-party software and developers. To this date, NCSS's help desk system is unrivalled in its ability to offer full control of service attendances to agents, their use and control of inventory and fully interactive reporting to its customers on a minute-by-minute basis.

Ensuring NCSS can deliver skilled trained personnel and awareness of processes, NCSS has developed a unique distribution mechanism system known as Policies and Procedures. This facility generates, distributes, tests and records the skills of all direct and indirect staff. The program is now commercially available through a channel marketing program.

Because of our investment focus and experience, we believe that NCSS's clients have a whole-of-life support structure which protects them from the distraction of direct service, but provides an industry-leading service capability that can be measured readily by both themselves and their customers.